Title:  Coordinator - E Commerce

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Job Purpose

To manage and optimize e-commerce operations, ensuring seamless online customer experience, efficient order processing, and alignment with digital sales strategies to drive revenue growth.

Job Responsibilities

• Platform Management: Oversee daily operations of e-commerce platforms including product listings, pricing, and inventory updates.
• Order Fulfillment Coordination: Ensure timely and accurate processing of online orders, returns, and exchanges in coordination with logistics and warehouse teams.
• Customer Service Support: Address customer inquiries, complaints, and feedback related to online purchases, ensuring high satisfaction levels.
• Sales Performance Monitoring: Track and analyze e-commerce sales data, conversion rates, and customer behavior to identify trends and improvement areas.
• Compliance & Policy Adherence: Ensure all e-commerce activities comply with company policies, data protection regulations, and payment security standards.
• Reporting & Documentation: Prepare regular reports on e-commerce KPIs, campaign performance, and customer feedback for management review.

Education

Experience

• Minimum four years of experience in e-commerce operations.

Language

• Fluency in Arabic and English.

Skills

• E-Commerce platform management
• Digital merchandising
• Data analysis & Reporting
• Marketplace operations
• Problem-Solving
• Communication skills
• Attention to detail

Competencies